CJ WOODEN / POLICIES

Refund & Cancellation Policy

Effective and last updated: September 12, 2026

CJ Wooden aims to handle scheduling and billing concerns fairly. This policy applies to consulting and professional services provided by Bryan Wooden, practicing professionally as CJ Wooden.

Delivered services

Consulting time and professional services are generally not refundable once delivered. Work already completed and resources reasonably committed to your engagement may remain billable under the agreed terms.

Cancellations and rescheduling

Please request cancellation or rescheduling of a booked consultation with reasonable advance notice by emailing hello@cjwooden.com. CJ Wooden will work with you to find a practical solution, subject to availability and any booking terms agreed in advance.

Prepaid fees and ongoing engagements

Prepaid project fees may be refundable for services not yet performed, subject to the specific engagement terms and any properly committed costs. Retainers, advisory engagements, hiring sprints, and custom projects may have their own cancellation and refund terms. Where a signed contract, accepted proposal, or statement of work provides different terms, that agreement controls.

Billing concerns

Contact hello@cjwooden.com promptly with your invoice or engagement reference and a description of the concern. Legitimate billing errors and service concerns will be reviewed fairly, and any agreed refund amount and expected processing timing will be confirmed with you. Nothing in this policy limits rights required by applicable law.